Value Stream Mapping in a Service Environment!

Description;

The City of Greater Geelong (CoGG) will show how they approached the task of improving the process for minor road repairs (potholes). The community is very sensitive to the condition of roads so, the expectation is that potholes don’t ever happen, and if they appear, they will be repaired quickly.

David and an improvement team at CoGG investigated this problem from a Lean perspective, employing a value stream mapping approach to improve the overall process. In this presentation David, Alistair and Helen will share their story which will include –

• Using a new methodology in CoGG
• Engaging the overall team in the process, and getting their buy-in to ensure a good outcome
• A reflection of lean principles, and the challenges faced when implementing into an organisation
• Overcoming detractors, resistance and apathy (things will never change), the blame game
• Cross functional teams working together on a common problem
• Creating a value stream map in a service environment

This presentation will take you through a real life example of how this useful tool has helped bring change to CoGG.

Agenda;

• 9:00 am Registration
• 9:15 am The Pothole Challenge, introducing change, creating a value stream of the current process 10:30 am Tea break
• 10:50 am Future state Map, marked improvement
• 11:40 am General Discussions / Evaluation
• 12:00 pm Close

Event Flyer