- This event has passed.
Building Quality into Administrative Processes – JKK
June 14, 2019 @ 7:00 pm - 9:00 pm
$30
Description;
Come along to another quality event and learn how the JKK approach used by Toyota can improve the quality of your administrative processes.
- 9:00am – Registration
- 9:10am – Introduction & JKK theory
- 9:55am – Workshop – JKK in practice
- 10:25am – Case Study – Application of JKK at genU
- 10:45am – Q & A – Toyota & genU 11:00 am Close
Ji Kōtei Kanketsu (JKK) is a tool used within Toyota to operationalise customer 1st thinking into administrative processes. Through this session, participants will learn how the JKK process builds in quality by: –
- Identifying your customer –
- Understanding customer requirements
- Clearly defining the process outputs and required process conditions
- Understanding how to judge good versus no good
- Formalising work standards and management rules