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Culture Change Management at the ATO
May 20, 2015 @ 6:00 pm - 8:00 pm
$30
Description;
The ATO is not the first organisation we might think of when considering cultural change, innovation, empowerment of employees, and fostering an ethos of Continuous Improvement. Yet the ATO is doing all of these things by working to improve the culture and gain benefits as a consequence.
At this event, you will learn how the ATO is reinventing itself (http://reinventing.ato.gov.au/);
- Setting the environment: Government service, including dealing with customers via intermediaries
- Digital transformation – the role of cultural change to deliver on expectations
- How ATO got started – The organisations focus on leadership, driven from the top down
- The focus on culture and the five identified new cultural traits: Client focused, United and Connected, Empowered and Trusted, Future oriented, Passionate and Committed
Supporting Documentation;