Data Driven Improvements: Using the Quality Tracking System (QTS) : Thursday, November 21, 2013

Introduction to Air Radiators
The need for QTS system
Overview of the GQC QTS Project
Demonstration of the QTS tool
Benefits the tool is delivering for Air Radiators
Factory tour


PROJECT MANAGEMENT: Applying Lean thinking to your Project Toolkit to achieve great outcomes! : Thursday, October 24, 2013

Duncan Mallord from Hatch Associates provides an overview of the project management landscape, highlighting common pitfalls.

Shaun Cumming presents the Alliance story and the need to innovate their project management approach.

Matthew Ward outlines the Values to Metrics Journey and Interactive Exercise: Working in small groups, try your hand at creating a set of metrics that link through to Company Values.

Alliance Project Management Framework. Hear about how the system has been developed and refined in this Best Practice


Challenges of Continuous Improvement Deployment : Thursday, September 12, 2013

Three short presentations on the Challenges of CI Deployment:-

  •  Jeff Mallen from Incitec Pivot - Seeing and Connecting with our Opportunities
  •  Jason Maher from Godfrey Hirst - Ensuring Sustained Improvement
  •  Katherine Rhodes from ATO - Visual Management in a high paced electronic environment

LEAN CONCEPTS Leader Standard Work Promoting Safe Working Everyday : Tuesday, August 13, 2013

With over 140 years of manufacturing experi-ence in Geelong, Godfrey Hirst are a household name supplying thousands of metres of carpet every day for local, national and international markets. With innovative technologies and state of the art facilities, Godfrey Hirst continually innovate and are committed to environmen-tally sustainable manufacturing.


LEAN PROBLEM SOLVING : Thursday, July 25, 2013

Lean Principle 1—Make problems visible Lean Principle 2—Solve the problems




Using A3 - Workshop : Friday, June 7, 2013

A3s were introduced by Toyota as a mechanism for the leader of a process initiative to walk around,
engage stakeholders and update findings as they came to light.
Originally they were written in pencil – with an eraser close to hand!
The Claims Division of the TAC has been gradually developing competency in continuous improvement
over the past 3 years. Linda Carr, Manager, Business Process Optimisation at TAC will describe how A3s
are used for two key purposes – to aid learning of the TAC continuous improvement methodology and
for stakeholder discussions.


Value Stream Mapping Workshop : Thursday, May 16, 2013

Presenter Peter Birch of Operational Excellence Training Improvement Services.
This workshop will give participants the knowledge and understanding of how to produce a Value Stream Map.
Value Stream Mapping is a simple tool that visually charts all the steps required to complete a product or service from order to completion within a Value stream. A VSM includes the process steps, the metrics, and the material and information flow of the process.


Project Delivery Innovation: Scrum & Agile : Thursday, November 20, 2014

Come and join us at Deakin for an overview of Scrum & Agile and how this approach is being applied to project delivery in a variety of fields



The Alcoa Business System (ABS) is based on Lean Management Systems and has been in operation at both the Point Henry and Yennora Rolling Mills for over 20 years.


Design for Operational Excellence : Wednesday, September 17, 2014

Imagine a business where everyone is working on the right thing, there are no priority shifts and you always deliver on time. Better still; imagine all of this occurs without any management intervention!
In an organisation


Lean deployment in a new organisation : Thursday, August 14, 2014

Deb Hammond has been responsible for introducing LEAN into three very different organisations – pharmaceutical manufacturing (Hospira), government commission agency (TAC) and local council (City of Port Phillip). This presentation aims to share insights and learnings from deployment in different environments yet also pulls together the consistent ‘non-negotiables’ for sustainable implementation.





Striving for Reliability Excellence - Asset Management at Alcoa Pt Henry : Thursday, June 19, 2014

The reliable, predictable operation of equipment is essential to the success of any organisation. This session explores the strategies and tools Alcoa uses to strive for ‘Reliability Excellence’. Alcoa maintenance personnel will share their experiences and expertise in improving reliability whilst managing costs.


Continuous Improvement Best Practice at MHG Glass : Friday, May 30, 2014

Come see the team from MHG Glass showcase their improvements, quality achievements and savings through the continuous application of Lean systems and tools.
Be impressed by their excellent Visual management, Shop Floor Training Centre and their desire to remove the wastes in a process not just once but to revisit again and again in search of a true Lean Process.


DELIVER ON QUALITY: What a Quality Management System can do for you. : Thursday, March 20, 2014

Does implementing a Quality Management System give you a return on investment?
Many see the cost of implementation, but what are the benefits?
Equally applicable to manufacturers and service providers, come to this session to learn how to ensure your Quality Management System delivers value.


Process Flow Simulation - Workshop : Wednesday, February 12, 2014

  • In this workshop, attendees will participant in a service process simulation used at TAC to introduce employees to some basic Lean concepts and win “hearts and minds”.
  • Linda Carr, Manager, Business Process Optimisation at TAC will conduct the simulation which will focus on learning two key concepts: - “One piece, one pace, one place, one resource” and - “8 WASTEs”.
  • It will be followed by a presentation from Team Leaders on how they ran with some lean ideas in order to gain efficiencies in their process which was experiencing unexpected volume increase.

Lean Six Sigma and Big Data Analytics : Thursday, November 12, 2015

The presentation will cover these topics:
* What is big data? Dr Neil Diamond, Research Director ESQUANT Statistical Consulting

* How are people applying it? Where's the value? Mr Steve Perera Associate Lean Sigma Institute

* How to get started? Mr Terry Brookshaw Principal Lean Sigma institute


Improvement Expo at the TAC : Tuesday, October 6, 2015

The Transport Accident Commission is conducting an Expo for its employees communicating the role and achievements of the “Claims Business Improvement” branch. The TAC has generously offered a number of places for Geelong Quality Council participants.


Statistical Process Control Concepts : Thursday, October 1, 2015

The introductory level presentation will assume no prior learning and will cover the following topics:
* What is Statistical Process Control?
* The meaning of various basic statistics
* Elements and interpretation of control chartsHow understanding different types of variation helps direct our problem solving
* Displaying variation using Box & Whisker plots
* Ideas on “Putting it all together” for comprehensive monitoring of performance


How 2 Innovate : Wednesday, August 19, 2015

Andrew is passionate about Innovation and its integral link to profitability and growth. Originally an Industrial Design Engineer, Andrew has spent the last 15 years working with companies, helping them to develop
and grow through Innovation. This includes successful collaborations with Nurofen, Scholl, Benidx and Spirit AeroSystems as well as a large number of SMEs. G2 Innovation specialises in the development and commercialisation of new ideas using a combination of skill development workshops, dynamic Innovation tools and mentoring.


Deploying “Quality” : Exploring aspects at the TAC : Friday, July 24, 2015

“Quality” is a term that each organisation defines to suit its clients’ and business needs and obligations. In this exposition style event you will hear from different areas of the TAC Claims Division that
contribute to the organisation’s focus on quality. Light refreshments will be served.


Plant Tour at Marand Geelong : Wednesday, June 17, 2015

Tour the plant where Marand manufacture the Joint Strike Fighter F-35 engine installation and removal trailer and the F-35 Vertical Tail assembly.


Culture Change Management at the ATO : Wednesday, May 20, 2015

The ATO is not the first organisation we might think of when considering cultural change, innovation, empowerment of employees, and fostering an ethos of Continuous Improvement. Yet the ATO is doing all of these things by working to improve the culture and gain benefits as a consequence.


Introduction to Six Sigma : Friday, May 1, 2015

What is it? What are the benefits? What are the challenges? How do you decide if it's right for you?


Quality Improvement Methodology in Health Care : Friday, March 20, 2015

Formed in 1998, Barwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance.


“Quality” Café : Thursday, February 19, 2015

Kick off your networking year by joining great conversations with like-minded practitioners of all levels and experience.


Managing global operations and remote teams to meet increasingly complex global standards in vehicle development and testing. : Wednesday, November 30, 2016

Join us for a tour of this recently upgraded facility.

*See how global operations are managed through local and remote teams, customers and

*Hear how the Durability programs and Emissions testing align to global partners.

*Find out about the continuing role the You Yangs Proving Ground will play in both the
Geelong community, but also Ford Australia going forward.


Statistical Process Control Workshop : Thursday, October 27, 2016

The presenter, Flavio Giurco, has a passion for data and for displaying it to provide insights for decision making. He has a wealth of knowledge and experience in the field of statistical process control gained over many years at Alcoa of Australia and currently at the Transport Accident Commission. His presentation will utilise a range of case studies from manufacturing and non-manufacturing environments to illustrate concepts.


Toyota Manufacturing Plant Tour : Thursday, September 29, 2016

We have been fortunate to secure this plant tour and places are strictly limited to two persons per organization. The tour involves up to 2 hours of walking and you must have a moderate level of fitness in order to undertake the plant tour. Wear long legged cotton trousers and comfortable fully enclosed flat sole shoes. PPE will be provided. We encourage immediate booking if you would like to attend.


ISO 9000:2015 Insights from 3 Quality Specialists : Wednesday, September 14, 2016

Enjoy an evening of Insights into ISO 9000:2015, followed by an opportunity to network, complimentary drink and canapés. Presenters


Innovate for Business Growth : Thursday, August 11, 2016

Find out how to innovate your way to business growth. Gain a new perspective and learn techniques that’ll help you take on the challenges of a rapidly changing business landscape.


Daily Management At Barwon Health : Thursday, June 30, 2016


The General Medicine ward will guide you through their journey of redesign and instruct you on how Visual and Daily Management have become key tools in planning and managing task completion, supports clear and visible communication across the various wards, allows for early identification of issues and rapid problem solving and provides the foundation for Ward based daily continuous improvement.


Improving Quality and Productivity : Thursday, April 21, 2016

The presentation and plant tour will showcase the tools and methods that Air Radiators have used to improve their operations.


Sykes, Lighter & Smarter : Wednesday, March 16, 2016

The plant tour will showcase the purpose built
* Lean one piece flow production line
* Visual management systems
* Toolbox meeting board and meeting
* Real time Continuous Improvement


The Brewery Tour Part 2: Little Creatures : Wednesday, February 10, 2016

A culture of innovation and sustainable lean practices


Statistical Process Control Workshop : Wednesday, November 1, 2017

The presenter, Flavio Giurco, has a passion for data and for displaying it to provide insights for decision making. He has a wealth of knowledge and experience in the field of statistical process control gained over many years at Alcoa of Australia and currently at the Transport Accident Commission. His presentation will utilise a range of case studies from manufacturing and non-manufacturing environments to illustrate concepts.


A GMC Women in Manufacturing Network / Geelong Quality Council Event : Thursday, August 10, 2017

Corrinne Armour is known for her provocative and yet empathetic approach, results focus and the ability to tell it like it is, Corrinne empowers leaders and teams to embrace Fearless Leadership and build Fearless Cultures. The messages of her speaking, training and coaching are grounded in the competing realities of the workplace and the challenges of being a leader.

Corrinne is co-author of ‘Developing Direct Reports: Taking the guesswork out of leading leaders’ and ‘Cracking the Code for Workshop Performance’. She is author of the forthcoming ‘Coaching Skills for Fearless Cultures’.


Samples and Tiles PIant Tour & Presentations : Thursday, July 20, 2017

The plant visit will focus on:

  • The Samples and Tiles Plant tour Followed by presentations on:
  • Striving for Best Practice in Company Management Systems - Peter Birch, Lean Coach
  • Improving our Production Processes - Phil Craven, Plant Manager
  • Reducing our Odour Emissions - Jeff Steele, Plant Engineer

Being Resilient In This Unpredictable Economy: Café Style Interactive Workshop With Maree Harris, Ph.D. : Wednesday, June 28, 2017

Maree Harris, Ph.D. is the Director of People Empowered, a leadership development company that specialises in helping people develop and enhance their soft skills, those non-technical skills that are now being seen, in these uncertain, changing and unpredictable times, as very important complementary skills to their hard technical skills.


Surviving to Thriving in a competitive market : Thursday, April 6, 2017

Huyck.Wangner / Xerium was struggling to survive in 2012. Under General Manager Mikel Dean’s leadership, a solid plan and a committed workforce, the plant is now competing and succeeding where it had previously struggled.

The quality of product coming from Geelong has facilitated much of this gain, and to be competitive, some hard decisions have had to be taken, ultimately this plant is succeeding against the odds.

Mikel will share how they manage to maintain quality, using common sense approach that has enabled them to be competitive.There will be an opportunity to hear their vision and then see firsthand the standard routines and practices that enable these results to be achieved.


Organisational Resilience - What Would Indiana Jones Do? : Tuesday, February 28, 2017

In a year of growing uncertainty across the globe it is more important than ever to invest in enhancing resilience within your Organisation. Just like Indiana Jones, who continually gets knocked down, beat up and chased by huge rolling boulders but always seems to bounce back, adapt quickly and survive, your organisation needs to enhance these qualities. Organisational Resilience is defined as an organisation’s ability to absorb or adapt to a changing environment. This presentation will provide an insight into:

• What is Organisational Resilience

• An overview of the new ISO Standard ISO: 22316 Security and Resilience: Organisational Resilience Principles and Attributes;

• The difference between Resilience Strategy and Resilience disciplines;

• Where the role of Organisational Resilience fits within your Organisation;

• The TAC’s Organisational Resilience Model; and

• Indiana Jones' own thoughts on building resilience.





GMHBA’s Agile Transformation : Monday, October 8, 2018

GMHBA is an Australian not for profit health fund that has been serving the community since 1934, and with more than 80 years’ experience has become one of the country’s leading regionally based private health insurers. GMHBA’s mission is to support the health of communities for generations to come.

Mary Dougherty, Business Planning and Strategy Manager at GMHBA, will cover how GMHBA has applied agile and lean methodologies. There are many ways to set up an agile wall, and the tour will demonstrate ways different teams are using this tool.




Value Stream Mapping in a Service Environment! : Thursday, July 26, 2018

9:00 am Registration.

9:15 am The Pothole Challenge, introducing change, creating a value stream of the current process 10:30 am Tea break

10:50 am Future state Map, marked improvement

11:40 am General Discussions / Evaluation

12:00 pm Close


Improving Quality and Productivity : Friday, April 20, 2018

  • The presentation and plant tour will showcase the tools and methods that Air Radiators have used to improve their operations.
  • See how they have implemented a Visual Management system that has improved their productivity and shop floor engagement.
  • Hear about their use of the Quality Tracking System (QTS) software to collect and report on quality inspection data and drive improvements.
  • See QTS in use by operators on the shop floor including the use of bar code readers to improve data entry accuracy and efficiency.
  • Hear how the use of i-auditor has helped reduce inspection times and also reduce customer complaints.

Lean – Getting it done! : Wednesday, February 21, 2018

  • Have you heard about Lean and would like to learn more?
  • Have you had difficulty getting Lean going at your organisation?
  • Have you had difficulty maintaining or sustaining a system that is in your organisation?
  • If you have been asking similar questions, then this workshop is for you!

Introduction to Lean : Thursday, October 17, 2019

Alistair Miller, Manager Business Improvement - Customer & Corporate Services, City of Greater Geelong, is charged with leading business improvement in the City of Greater Geelong. 2,500+ employees and over 30 business units. He has many years of experience as an executive coach and trainer in the aviation industry, followed up by several years increasing lean capability in the City of Melbourne, where he worked in the local laws area.

Alistair is an engaging, articulate and charismatic presenter, with an ability to cut through the haze and make abstract concepts easily understood. A seasoned professional, Alistair has delivered this presentation to almost 600 City of Greater Geelong employees with great feedback!


Uplifting CI Capability at the NDIA : Thursday, September 19, 2019

Come along to another Geelong Quality Council event and learn from experiences of delivering a Continuous Improvement Training Program during the biggest change in healthcare in the last thirty years.


Road to Success : Wednesday, August 14, 2019

     Geelong Quality Council, in partnership with City of Greater Geelong, is delighted to present ‘Road to Success’, an event with the aim of contributing to the development of a prosperous Geelong community by supporting individuals and organisations to achieve operational excellence.

We know most businesses have a different way of creating their own road to success, according to the challenges they face and the resources they can harness.

Join us, as we explore the different success journeys presented by City of Greater Geelong, Barwon Water and others. These organisation’s will share the ups and downs of their improvement journeys.


Unpacking Quality Systems in Healthcare : Friday, July 19, 2019

At this event Cathy will focus on the quality improvement cycle and how to enact organisational change, covering off on:

  • Cathy's own change/improvement approach with a focus on socialising change
  • Challenges of change implementation
  • Overview of her research into quality systems in healthcare with 8 Victorian hospitals
  • The Juan's Quality Trilogy

Following the event you will also receive a soft copy of Cathy’s famous book Create a Great Quality System Blueprint!


Building Quality into Administrative Processes : Friday, June 14, 2019

Come along to another quality event and learn how the JKK approach used by Toyota can improve the quality of your administrative processes.


9:00 am Registration

9:10 am Introduction & JKK theory

9:55 am Workshop - JKK in practice

10:25 am Case Study - Application of JKK at genU

10:45 am Q & A - Toyota & genU 11:00 am Close


Barwon Water – 2030 Strategy plan and shark tank! : Wednesday, May 15, 2019

This is a unique opportunity to see Strategic deployment in action. Our hosts have a refreshing open-book approach with a continuous improvement approach to execution, knowing there is always a better way. You will take away insights and learnings from both host and input via the ‘shark-tank’ session where there will be an opportunity to share observations and learn from each other. Barwon Water facility is an award-winning architectural building, and there will be an opportunity to go on a guided tour during the break.


8:00 am Registration.

8:15 am GQC Introduction and start

8:20 am Barwon Water welcome and introduction

8:30 am 2030 Strategy, including mapping the journey and activities 9:00 am Break and Facility tour

9:30 am Shark-tank workshop

10:10 am Takeaways / Questions

10:20 am Event evaluation

10:30 am Close


Toyota Production System at genU : Monday, February 18, 2019

During 2018 genU experienced an unsatisfactory level of shift cancellations for clients receiving individual support services. Due to these cancellations genU was unable to provide its client with the right worker at the right time.

genU reached out to Toyota for support. Together the companies applied the Toyota Production System to significantly reduce shift cancellations.

Come along to another quality event and learn how genU applied the Toyota Production System to improve operations and customer satisfaction with support from Toyota.


Previous Events

Adapting to Change : Thursday, September 17, 2020

The Geelong Quality Council focuses on operational excellence to support and inspire local businesses across a range of industries, including the manufacturing and service sectors. 
This event consists of 7 presentations from local Geelong businesses that have overcome challenges to deliver business improvement and growth, particularly during times of change. 
Their presentations will highlight challenges they've faced and the tools and techniques they've used to overcome them and deliver success.
At the end of each presentation, time will be given to the audience to ask questions and discussion.
The event aims to provide understanding knowledge and confidence to motivate businesses to embark on or accelerate their own improvement journey.
This will help support, strengthen and grow local business, by adding to their skills, knowledge and capabilities.


Lean vs Agile: The Big Debate : Thursday, August 20, 2020

Lean Thinking and Agile principles are used regularly in business. When used effectively within the right environment, there can be great outcomes.
  • Ever wondered which approach to use and when?
  • Get confused about the jargon and want to understand more?
  • Struggling to integrate Lean and Agile?
  • Want to know where to start or just get some new ideas?
Join us to debunk the myths as we hear from experts and practitioners in both fields.
Increase your understanding of both approaches and get your questions answered!


  • Chris O'Connor, Govdifferently, is a digital transformation innovation and design expert, working for faster, better more efficient government. He's passionate about using technology to accelerate and augment government services.
  • Simone Sunderland, Senior Business Analyst at Deakin University supports the implementation of strategic initiatives and business process change. She has applied her Lean Six Sigma skills in the Disability, Aged Care, Health and Higher Education sectors.
  • Alistair Miller, Manager, Health and Local Laws Manger, CoGG started his Lean journey with Qantas in 2004. He implemented Lean Six Sigma systems at a national level before moving to local government and subsequently set up the Business Improvement function at CoGG.
  • Linda Carr, Project and Change Manager, is a Six Sigma master black belt and Lean specialist with vast experience across multiple sectors. As project manager she works with both traditional and Agile methodologies to help organisations achieve their goals.
  • Rob Mosely, Agile Project Manager and Coach, NDIA is Agile certified with extensive experience across many business and ITC disciplines. He is currently Scrum Master for a program of work using Human centred design practices to redesign customer facing processes.

Debate moderated by
Jenny Perks, Business Improvement Specialist, 4P Consulting.

If you couldn't attend for some reason, or want a recap of the discussion, here is the video to download.

In case you missed the links in the chat, here they are:
12 Principles Behind the Agile Manifesto | Agile Alliance
Contributors - Scaled Agile Framework

Event Details

When:  Thursday 20th August
Where: Zoom - link will be sent on registration
Time:    2.00pm - 3.00pm
Cost:    FREE


Effectively Navigating the New Normal : Thursday, July 23, 2020


Our panelists represent a range of roles, business and organisations in the region and we're excited to find out about their experiences and reflections.

Dr Tiffany Goodie, Quality Manager, Caronlab Australia
Alistair Miller, Business Improvement Manager, Acting Local Laws Manager, City of Greater Geelong
Dina Dasic, Governance and Business Development Manager, GMHBA
Richard Hamilton, Operations Coach, Hamilton and Associates

Discussion facilitated by Jenny Perks, Improvement Facilitator, 4P Consulting.

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