Building Quality into Administrative Processes


Date:Friday, June 14, 2019
Location:Hinchcliff Room, Eastern Hub Geelong, 285A McKillop St, East Geelong
Registration Time:9:00AM
Start Time:9:10AM
Finish Time:11:00AM
RSVP:11th June


Event Flyer

Ji Kōtei Kanketsu (JKK) is a tool used within Toyota to operationalise customer 1st thinking into administrative processes. Through this session, participants will learn how the JKK process builds in quality by: -

  • Identifying your customer -
  • Understanding customer requirements
  • Clearly defining the process outputs and required process conditions
  • Understanding how to judge good versus no good
  • Formalising work standards and management rules
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